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Terms & conditions

1. Overview

This website is operated by Saje Jewellery. By accessing our site or purchasing from us, you agree to these Terms of Service and all policies referenced here. If you do not agree, you may not use our website or services.

We may update these Terms at any time, and your continued use of the site indicates acceptance of any changes.

2. Use of Our Website & Services

To use our store, you must be of the age of majority in your jurisdiction.
You agree not to use our site for illegal purposes, to violate intellectual property, or to transmit harmful code.
We may refuse service or cancel orders at our discretion.

Content may be transferred unencrypted to comply with technical requirements, although payment details are always encrypted.

3. Products, Pricing & Orders

Prices and availability may change without notice.

Colours and images are displayed as accurately as possible but may vary by device.

We may limit or cancel orders that appear suspicious or duplicated.

You agree to provide accurate billing and account information.

Some items have limited quantities or may be available only online.

4. Accuracy of Information

The site may occasionally contain errors or outdated information. We may correct inaccuracies or update details at any time without prior notice, including after an order has been placed.

5. Third-Party Tools & Links

We may provide access to third-party tools or websites. These are offered “as is,” and we are not responsible for their content, functionality, or policies. Your use of them is at your own risk.

6. User Submissions (Comments, Reviews, Feedback)

Any comments, suggestions, reviews, or materials you submit may be used by us without restriction.
You agree not to post unlawful, abusive, misleading, or harmful content.
We may remove content that violates these Terms.

7. Returns, Exchanges & Buybacks
30-Day Return Window

Eligible products may be returned within 30 days, subject to inspection and a complete packaging/unboxing video.
Personalised or made-to-order items are not returnable unless defective.

Non-Receipt or Empty-Box Claims

Must be submitted within 24 hours with an unboxing video showing the intact outer seal.

Lifetime Exchange & Buyback (After 30 Days)

Gold value is calculated at prevailing market rates (24kt equivalent).

Diamonds/solitaires/pearls:

100% value for exchange.

90% value for buyback.

Making charges and GST are non-refundable.

Buybacks include a 3% processing fee.

Refunds are issued only to the original payment method.

Products with damage or missing components may receive reduced value or be refused entirely.

8. Prohibited Activities

You may not:

engage in fraud, harassment, or unlawful use of the site,

violate intellectual property rights,

upload malware or harmful code,

scrape or collect personal information,

attempt to circumvent security.

We may terminate your access for violations.

9. Limitation of Liability

Our services and products are provided “as is” without warranties.
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or products.

10. Indemnification

You agree to indemnify and hold Saje Jewellery harmless from claims resulting from your breach of these Terms or violation of any law or third-party rights.

11. Governing Law

These Terms are governed by the laws of India, and all disputes are subject to the jurisdiction of the Bengaluru courts.

12. Contact Information

Email: care@saje.co

Address: 29/A/3 Ramkrishna Samadhi Road, Kankurgachi, Kolkata – 700054