Have questions about SAJE? Find answers to the most common queries below.

1. What is SAJE jewellery made of?

Our jewellery is crafted from 925 sterling silver, with selected designs featuring gold, rose-gold or rhodium-plated finishes. Please check the individual product description for exact material details.

2. Will my silver jewellery tarnish?

Sterling silver can naturally tarnish over time. Avoid contact with water, perfumes and chemicals, and store your jewellery in a dry place. Use the polishing cloth provided to help maintain its shine.

3. How long will my order take to arrive?

Orders are generally processed within 2–7 business days. Delivery time depends on your location and courier service.
To know more, please read our Shipping Policy.

4. Do you offer free shipping?

We offer free shipping across India, subject to the shipping terms applicable to your order.

5. Can I return or exchange my order?

SAJE follows an exchange-only policy and does not accept returns for change of mind. Exchanges and defective-product claims are subject to our Return & Exchange Policy.

6. What should I do if I receive a damaged or incorrect product?

Please contact our team with your order number and clear photographs or an unboxing video as soon as possible. We will review your concern and guide you through the next steps.

7. Does SAJE offer customised jewellery?

Yes, we accept customisation enquiries. Share your design reference with us, and our team will confirm feasibility, pricing and estimated delivery time.

8. How can I track my order or contact SAJE?

Once your order is dispatched, tracking details will be shared with you. For any assistance, please reach out through our website's Contact Us page or official WhatsApp channel.