Frequently Asked Questions
Shipping
Where can I see my order status?
Your shipping details will be sent to you via email/message for you to track.
When will my order arrive?
We deliver within the 2-7 business days.
Payment & Orders
Do you offer refunds?
We don’t offer refunds. But we will issue a store credit for the value of items returned so that you can shop for anything else on our website.
Is your packaging sustainable?
Our packaging is made of recyclable paper. We don’t use one-time plastic. We also give our 1% to environment initiatives.
Product Care
What is your warranty?
Yes! For 30 days from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I take care of my new jewelry?
To know about our jewellery care, please visit Jewellery Care.
Contact
Still have questions? We're happy to help! Please email us at care@thesaje.com and we will get back to you within 24 hours.