Thank you for shopping with Saje Silver Jewellery. We take pride in offering you high-quality silver jewellery. Please read the following refund and return policy carefully to understand our terms and conditions.

Refund Policy:
We do not provide cash refunds for returned items. Instead, we offer a credit note of the same amount that can be used to make future purchases from Saje.
To be eligible for a return and credit note, you must request a return within 2 days of receiving your order. After this period, we will not accept return requests.

In cases where previous cancellations or returns have occurred, a nominal reverse pick-up fee will be charged. The fee structure is outlined below. Please note that shipping charges paid during the order placement are non-refundable.

For orders up to Rs. 1000, a pick-up charge of Rs. 100 will apply.
For orders from Rs. 1001 to Rs. 2000, a pick-up charge of Rs. 200 will apply.
For orders above Rs. 2001, the pick-up charge will be either Rs. 250 or 10% of the order value, whichever is higher.

Procedure for Returns:
If you wish to return an item, please contact our customer support within 2 days of receiving your order to initiate the return process.
Our customer support team will guide you.

Once the returned items are received and inspected, we will issue a store credit for the item value (minus applicable charges) to your Saje account.
The store credit can be used for future purchases on our website.
Non-Returnable Items:
Customized or personalized items cannot be returned or exchanged, except in the case of a manufacturing defect or damage during transit.
Items purchased in person from Saje stores or exhibitions cannot be returned or exchanged.

Customer Support:
For any inquiries or assistance, please reach out to our customer care team:
Email: care@thesaje.com
Customer Care Number: 9903707013

Important Notes:
The condition of the returned item will be evaluated upon receipt. Items should be returned in their original condition with tags and packaging intact.
If an item is found to be damaged due to misuse, neglect, or improper handling, the return may be declined.
The store credit issued for returned items is valid for an indefinite period and can be used for future purchases on our website.

By making a purchase from Saje Silver Jewellery, you agree to abide by the terms and conditions of this refund and return policy. If you have any questions or require assistance, please feel free to contact our customer support team.

Note: This refund and return policy is subject to change without prior notice. The version of the policy available on the Saje Silver Jewellery website at the time of purchase will be considered the applicable policy.