Returns & Refunds Policy

Return Eligibility
Items must be unused, in original packaging, and in the same condition as delivered. Some products may not be eligible for return due to hygiene or category restrictions—please check the product page or contact support.

How to Request a Return
To start a return, contact our customer support within [X] days of receiving your order. We will share the return address and all required steps or labels.

Return Shipping
If the return is not due to a defect or wrong item, customers are responsible for return shipping costs. We recommend using a trackable service and keeping the receipt until the process is complete.

Refund Process
Once we receive and inspect the item, eligible refunds are issued to the original payment method. Refund amounts may be adjusted for shipping charges or restocking fees, if applicable.

Refund Timeline
Refund times vary by bank and payment provider. Please allow standard processing time for the refund to reflect in your account.

Exchanges
For size, color, or style changes, contact support to check availability. Exchanges may require returning the original item first.

Damaged or Defective Items
If your product arrives damaged or defective, contact us immediately with photos or videos so we can assist quickly.

Non-Returnable Items
Personalized items, intimate wear, or products marked “non-returnable” cannot be returned unless damaged or defective.