Refund & Returns
SAJE Exchange & Store Credit Policy
At SAJE, we want you to love your jewellery. If you wish to request an exchange or store credit, please review our policy below.
7-Day Exchange & Store Credit Window
* Requests for an exchange or store credit must be raised within 7 calendar days of delivery.
* All requests are subject to inspection and approval by the SAJE team.
* Items must be unused, unworn, undamaged and returned in their original packaging, with all tags and the invoice where applicable.
* Once the returned item has been received and inspected, an exchange or store credit will be processed if the item meets our eligibility requirements.
* Store credit is non-refundable, cannot be exchanged for cash and can be used towards a future purchase from SAJE. Any expiry or usage restrictions will be communicated at the time of issue.
* Return shipping charges, if applicable, will be communicated before the return is arranged.
No Returns or Refunds
We do not offer refunds or accept returns for a change of mind, personal preference or incorrect selection. Eligible requests may be considered for an exchange or store credit, subject to the conditions above.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us promptly with your order details and clear photographs or videos of the issue. Our team will review the concern and arrange an appropriate resolution in accordance with applicable consumer-protection requirements.
How to Request an Exchange or Store Credit
Please contact SAJE through our official customer-support channels within 7 calendar days of delivery, mentioning your order number and the reason for your request. Our team will guide you through the next steps.
SAJE reserves the right to decline requests that do not meet the eligibility conditions stated above, subject to applicable law.