Shipping Policy

Shipping Time
Orders are processed and shipped within 2–7 business days. Personalized items take longer. If your cart includes both personalised and non-personalized items, they may be shipped separately.

Shipping Charges
We offer free shipping across India. International orders and return shipping (if applicable) are not free.

Order Tracking
Tracking details are shared via WhatsApp, Email, and SMS once your order ships.
Orders containing gold or personalized jewellery may arrive in parts.

Return & Exchange Policy

No Returns – Exchange Only
SAJE does not offer returns. We only offer exchange, provided the item is unused, unworn, and in original packaging.
Personalised jewellery, gold items, coins, perfumes, candles, utensils, and God idols are not eligible for exchange unless defective.

Missing Items Policy
If the returned parcel is missing any item(s) that the customer claimed to return, SAJE may deduct up to the full MRP of the missing product—including free gifts or promotional items—from the refund/exchange value.

Refunds (For Eligible Cases Only)
Refunds apply only in cases of defective/spurious products. Refunds are processed after the product reaches our warehouse and passes inspection.

Exchange Process
You can initiate an exchange through our website/app or by contacting Customer Support.
Please be available for the reverse pickup and respond to delivery partner calls—missed pickups may delay the process.

Reverse Pickup & Shipping
Most pincodes support reverse pickup. For non-serviceable areas, you may be asked to ship the item via India Post. We reimburse up to ₹70 for such returns.
Any shipping cost beyond ₹70 will be deducted from the final amount.

Empty Parcel / Missing Product
If you receive an empty or tampered parcel, contact support within 48 hours with a 360-degree unboxing video. Insufficient proof may lead to the claim being rejected. SAJE reserves the right to make the final decision.